Important

The manufacturer’s warranty period for our products is 12 months from the purchase date indicated on the sales receipt. Save the sales receipt in a safe place. For products purchased directly from pronto stroller, please contact us at hello@prontostroller.com.au to begin your claim. For all products purchased from an authorised retailer, please direct your warranty claim to your authorised retailer.

If your retailer is unable to repair the defect or if you have purchased the product directly from pronto stroller, you can contact pronto stroller via our support page, www.prontostroller.com.au/support. For complaints that arise outside the manufacturer’s warranty period, you must also contact your retailer. Pronto stroller reserves the right to amend these manufacturer’s warranty provisions. Consider your statutory rights under Australian Consumer Law.

Additional information

The warranty period is 12 months from the date of purchase as indicated on the sales receipt.

The warranty applies only within Australia on products purchased from authorised retailers as listed on www.prontostroller.com.au/authorisedretailers

What is covered by the manufacturer's warranty?

The manufacturer’s guarantee applies in respect of the product and covers the following: all manufacturing defects under normal use and in compliance with normal operating use.

The manufactures warranty will void in the following circumstances:

If you have made or arranged for modifications or repairs to be made without first having received written permission from Pronto Stroller or the retailer.

Defects resulting from neglect or an accident and/or from any use or maintenance other than that indicated in the user guide.

If the serial number has been damaged or removed.

Damage to the product is caused by normal wear and tear. 

Incorrect mounting or installation of third-party parts that are incompatible with the product.

Inadvertent or unintentional damage, abnormal use, or insufficient care.

Improper storage/product care.

Damage to push bars or upholstery due to normal daily use of the product. 

Damage due to improper use or due to failure to follow the user guide.

Damage due to repairs carried out by unauthorised persons or due to improper disassembly of the product.

Transport damage (during air transport or other modes of transport): carefully inspect your Pronto Stroller product after it's been shipped by the airline (or other carriers). In case of any damage, immediately file a claim with the carrier.

Customer dissatisfaction with the product in terms of fit, weight, functionality, colour, or design.

Damage is caused by improper installation of Pronto parts and accessories

Damage is caused by sun intensity, sweat, detergents, damp storage, or harsh chemicals used to wash the stroller

Damage that occurs from modifications carried out by anyone other than an authorised dealer

Product is purchased second hand or used

Use of product other than intended