I need some support, who can I contact to get some help?

We are always here to support you in any way we can and we always recommend reaching out to us for any questions you may have! Were always happy to help with installation issues, product enquires or just any random question you have. You can send us a chat through our website, reach out on Instagram, email us at hello@prontostroller.com.au, or send us a text message at 0477 588 707 and we will get back to you as soon as can.

Will pronto fit in the boot of my car?

For comparison, the pronto stroller fits comfortably in the boot of a suzuki swift, turned on its side with wheels attached, you can remove the wheels to create additional space.

The pronto stroller packs away with all seat fittings and most accessories attached, avoiding the need to re-configure seating for your passengers.

How do I know if pronto is right for my family?

Pronto has packed in as many features as we possibly can to ensure that you can get the longest use and maximum value from our stroller. It's important to consider all your options and look to the future of how your stroller will be used as baby grows. We offer 7 day, free returns with no charge to you. If you receive your stroller and change your mind, all you need to do is contact us and let us know within 7 days of receiving your stroller. Read more about our returns policy here https://prontostroller.com.au/pages/returns-exchanges

It seems really big, and heavy, is it bulky?

No we're the lightest and most compact wagon on the market. The pronto stroller’s width is narrower than other comparable strollers on the market measuring at 68cm. Australian doorways measure on average, at 82cm, so you can be sure that it will move effortlessly through any space.

It is slightly longer than average measuring at 120cm to compensate for the reduction in width and to maximise the internal dimensions of the pram so that your riders have the space to comfortably, eat, sleep and play without interfering with parent manoeuvrability and function.

Weighing at 16.30 kilograms, our weight class is consistent with other comparable full-size, traditional twin prams and significantly lighter than comparable wagons.

How do I maintain the fabric? I'm worried my kids will make a mess...

Our body kits are made with premium polyester that is both water-resistant and stain-resistant. For light spills like milk, cordial and grubby finger marks, a wet wipe works a treat. For deeper stains like mud, dirt from shoes (particularly near the footwell) and our arch nemesis, slime, you will need a bit of morning fresh, warm water and a sponge. It will only need a light rub. Our material is designed to be stain-resistant, especially if stains are treated sooner rather than later. So go for it, and pick a colour that you love without a worry.

What are the seating configurations for my two children?

Pronto includes two-full sized toddler seats with adjustable harnesses that can adjust in size for both your tiny baby and your toddler. Our seats are removable and pronto features the option to switch in seconds from bassinet to supportive 90 degree seating for your children. Our seats are designed from 6 months. Your toddler can still sit in the stroller while the bassinet function is activated.

Why is there a zip under the canopy awning?

This zip is to ensure the perfect fit of the blackout sleeping cover, mosquito net and sun shade.

Is pronto really all-terrain?

Yes! We really are all terrain, with the exception of pushing your stroller on soft sand. In this situation, we recommend pulling. Pronto is made to go almost anywhere, activate the front wheel lock for bumpy difficult terrain. This is a feature often found in jogging strollers.

A of 12 double-ball bearings accommodate a load of 100kg for smooth riding whilst the straight lined suspension applied to the front and rear wheels absorbs impact caused by unexpected obstacles. A front-fixating wheel system allows for easy maneuvering without swaying off your path.

Pronto is one of the first passenger wagons to pass the test of 200kg instantaneous load and 100kg consistent loading.

Why are there two toggles dangling from my canopy?

One toggle set is for your extra wide "peek-a-boo window." The other is for rolling up your blackout sleeping cover/mosquito net, to keep your accessories attached for later use.

What are the seating configurations for my baby?

For your newborn, pronto is used primarily as a bassinet/cradle. A great option for tummy time, play and supervised sleep. Once baby is able to sit independently and hold their head (usually around 6 months), they can move into our adjustable toddler-seat which caters for small babies to older children by simply adjusting the harness.

Which capsules are compatible with pronto?

Our car seat capsule adapter is compatible with the Maxi-cosi (mico series), Nuna (pipa series) and Cybex (aton, cloud series).

Our capsules are currently unavailable. Stay tuned to our mailing list for updates on it's arrival!